HERE TO HELP
Let’s get you back on track.
A location, data or connection problem? Find the first things to check and how to contact our team.
First things to check
Location cannot find my position.
Check Fillzz location permission in your phone settings, then your connection. Restart the app while parked. If the issue persists, tell support your phone, operating system and Fillzz version.
A station price or opening time seems incorrect.
Fillzz refreshes data every 10 minutes. Its availability and freshness depend on the information supplied by data providers. To report a discrepancy, note the station name and address, fuel, observed value and time. Confirm the price at the pump before refuelling.
Our dataI am not receiving price notifications.
Check your Fillzz Premium access, notification permissions and alert preferences in the app. Fillzz refreshes data every 10 minutes. Its availability and freshness depend on the information supplied by data providers. A refresh does not mean a notification must be sent every time.
Price alertsFillzz does not appear in my car.
Check the CarPlay or Android Auto connection, then open Fillzz on your phone to check your Premium account and permissions. These in-car features require Fillzz Premium and compatible equipment. Tell support your phone, vehicle and software versions.
The appHow do I manage my subscription?
Check subscriptions in the Apple or Google account used for purchase. For a Fillzz feature question, include your offer name in your support request without sharing payment details.
PricingHow can I request account deletion?
Use the in-app process or contact support@fillzz.com. If you receive a confirmation link, open it and follow the instructions. Do not share the link or its token with anyone else.